We take your privacy seriously - here's the straight talk on how we handle your info
Last updated: January 2024
Here at Dusk Ren Quinthor Hotel, we've always believed in keeping things transparent. This privacy policy isn't gonna be full of confusing legal mumbo-jumbo - we're just gonna tell you straight up what info we collect, why we need it, and what we do with it.
When you book a stay with us, dine at our restaurant, or even just browse our website, you're trusting us with your personal details. That's not something we take lightly, and honestly, we'd expect the same respect if the roles were flipped.
Okay, so here's what we're gathering when you interact with us:
When you call us, email, or chat with our concierge team, we might keep records of those conversations. It helps us provide better service and resolve any issues that pop up later.
We're not just collecting this stuff for kicks - here's why we actually need it:
Pretty straightforward - we can't book you a room without knowing who you are and how to reach you. We'll use your details to confirm bookings, send you reminders, and handle check-in/check-out.
Your payment info goes through secure channels to process transactions. We're partnering with trusted payment processors who've got their own security protocols in place.
Those preferences you tell us about? We're using them to personalize your experience. If you mentioned you're a vegetarian last time, we'll make sure our restaurant staff knows about it when you visit again.
We'll send you booking confirmations, updates about your reservation, and important info about your stay. If you've opted in, we might also share special offers or news about the hotel - but you can unsubscribe from that stuff anytime.
Sometimes we're legally required to collect and keep certain information - like ID verification for hotel stays. It's not optional for us, and we're just following Canadian hospitality regulations.
Security's a big deal for us. We've put in place industry-standard measures to protect your information from unauthorized access, theft, or misuse. Here's what that looks like:
All sensitive data's encrypted both when it's being sent and when it's stored on our servers.
Only authorized staff who need access to do their jobs can view your personal information.
Our servers are protected by firewalls and regularly updated security protocols.
Our team's trained on data protection and privacy best practices.
That said, no system's 100% bulletproof. We're doing everything we reasonably can, but we can't guarantee absolute security. If there's ever a breach that affects your data, we'll let you know as quickly as possible.
Under Canadian privacy laws (specifically PIPEDA), you've got some solid rights when it comes to your personal information. Here's what you can do:
You can ask us for a copy of all the personal data we've got on file for you. We'll provide it in a readable format.
If something's wrong or outdated, let us know and we'll fix it. We want your info to be accurate too.
In certain situations, you can ask us to delete your personal information. There are some exceptions (like if we're legally required to keep it), but we'll honor your request when we can.
Not interested in promotional emails? Just click unsubscribe or shoot us a message. We'll take you off the list, no questions asked.
If we're processing your data based on your consent, you can withdraw it anytime. This might affect our ability to provide certain services though.
To exercise any of these rights, just reach out to us using the contact info below. We'll respond within 30 days.
If you've got questions about this privacy policy or how we're handling your data, we're here to help. Don't hesitate to get in touch:
Address: 1847 Twilight Boulevard, Vancouver, BC V6G 2K4, Canada
Phone: (604) 555-0123
Email: reservations@duskrenquinthor.info
We'll get back to you as soon as possible - usually within a couple of business days. If you're not satisfied with how we've handled your privacy concerns, you've also got the right to file a complaint with the Office of the Privacy Commissioner of Canada.
This privacy policy was last updated in January 2024. We might update it from time to time as our practices evolve or laws change. When we make significant changes, we'll let you know through email or a notice on our website. The date at the top will always reflect the most recent version.